Shipping Policy

Free delivery for cumulative spending (Delivery Charges Excluded) of $400 or above. For less than $400, you will be charged $70 preorder for delivery service (General Area Only), or S.F.Express store/ service center postage pay on delivery by the customer, or shop pick-up.

Free delivery for cumulative spending(Delivery Charges Excluded) of $400 or above (General Area Only):

Delivery service covers domestic areas only, overseas delivery is not available. Delivery service is available for Hong Kong Island, Kowloon, the New Territories.
It is not available for Discovery Bay, Ma Wan and Tung Chung, Cheung Chau, Lantau Island, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, Tai O and Hong Kong International Airpot.
Delivery service is not applicable to locations that cannot be directly accessed by courier trucks. Our delivery service does not cover floors that are not directly connected by elevators. At this moment, most of the village houses are not covered by our delivery service. Delivery will be rearranged if the lift is not in operation during delivery. Delivery service charges do not include parking fees, entrance fees, registration fees, etc. These fees must be paid by the customer in cash.

 

For less than $400, you can choose 2 option:

1.   Delivery service
Charged $70 per order for delivery service ( 10kg weight & General Area Only).


2.   S.F.Express store/service center – postage pay on delivery by the customer.
S.F.Express Charges:1-3kg HK$28;3.1-5kg HK$34; After 5kg (Every 0.5kg) added HK$3.
For more details, please refer to S.F. Express website.

 

*Red/ Black Rainstorm Warning/ TropicalCyclone Warning Signal No.8 or above the shop will close.

* Special opening hour arrangement will be made on a festival or special occasions, details will be announced through website/ Facebook.

 

Delivery schedule:

Shipping time: Monday - Friday10:00am-17:00pm (except Public Holidays). 
Under normal circumstances, the goods will be delivered within 3 working days after the customer receives the order confirmation mail. The local third-party logistics company will be responsible for the delivery. The goods will be dispatched and delivered within 2-7 working days. (Pre-order goods excluded).

 

*Delivery time may be affected by theweather, location, holidays or festivals, order quantity or other external factors.Specially-assigned person will contact you to confirm the relevant deliverydetails.

*The picture is for referenceonly. Color shown may be slightly different than actual products due tocomputer monitors settings.

*If you received a product that is damagedor defective,please contact Customer Service info.omyfamilyhk@gmail.com within7days.

*In the event of dispute, O!My family's decision shall be final and conclusive.